Shipping,Returns & Exchanges + Guarantee

SHIPPING INFO

TURNAROUND + SHIPPING TIMES

In-stock goodies ship within 1-3 days (unless we mention otherwise). Made-to-order pieces take 1-2 weeks to create, process, and ship. Custom orders need a little more love—3-6 weeks to get them from my studio to your doorstep. If anything slows me down, you’ll hear from me right away with an updated timeline.

NEED IT FAST?

Got a special date in mind? Let me know—I’ll do my best to make it happen. Need it yesterday? Express shipping can usually be arranged; just email me at **[info@kimdrosdick.com](mailto:info@kimdrosdick.com)** for a personalized quote.

WHAT TO EXPECT ON DELIVERY

All orders ship via Canada Post/Expresspost with tracking and insurance. Average shipping times:

  • Canada: $20 – 3-5 business days

  • USA: $35 – 5-10 business days

  • International: $65 – 10-15 business days

  • FedEx Overnight (North America): $100 – 1-2 business days (customs pending)

CUSTOMS & IMPORT FEES

If your order travels across borders, your country might charge customs or duties—you’ll be the one footing that bill.

RETURNS & EXCHANGES

GUARANTEE

I want you to LOVE your jewellery. If anything’s off, let’s chat. I stand behind my work:

  • Faulty workmanship? I’ll fix it free during your first year.

  • Wear-and-tear mishaps (oops, chemicals, hard knocks, accidental chewing, you name it)? I’ll repair it at the lowest possible cost.

RETURNS

Contact me at info@kimdrosdick.com within 10 days of delivery for an exchange or return of a ready-made piece. After that, we’ll handle things case by case.

Custom & Made-to-Order Pieces: Final sale—no returns or exchanges. But don’t despair! We can often tweak or even remake your piece into something new (additional cost may apply).

Condition: Items must be unused, in perfect condition, and in their original packaging. Ship securely and insure your package—I’m not responsible for lost or damaged shipments. Shipping and import fees aren’t refundable.

GIFTS

Received Kim Drosdick Jewellery as a gift? Not feeling it? Reach out via info@kimdrosdick.com or (416) 858-9090—we’ll figure something out.